360 Degree Feedback Features

The most customizable, feature-rich 360 feedback solution, anywhere

EchoSpan's 360 Degree Feedback solution is available in three editions: Basic, Standard and Managed. The Basic Edition is best for students or small groups that don't require a lot of support. Standard support solutions provide additional assistance in setup and ongoing phone support in case you have questions and need quick answers. Managed solutions cost a little more and offer supporting services that provide a hands-free experience for your administrators as well as robust support for your end-users.

 

Supporting Services	Basic	Standard	Managed
Support response time (during business hours)	24 hours	4 hours	< 2 hours
Live administrator training via Webinar
Email support for administrator
Phone support for your administrator
Email support for your end-users
EchoSpan manages project
EchoSpan uploads your target/rater lists
EchoSpan manages email communications
EchoSpan generates final PDF reports for you
Customizability & Flexibility
Minimum licenses to open account	50	10	10
Same-day account setup
Use your own competencies, items and open-ended questions
Access to EchoSpan's interactive competency library
Quick start with EchoSpan's PhD-written review templates
Define your own rating scale
Define your own rater relationship groups
Require responses to specific/all items
Customize email invitations and reminders
Build your own report templates
Branded interface and reports for your company
Administration
EchoSpan hosts solution - no software to install
Create and administer multiple feedback projects simultaneously
Anytime access to your project via EchoSpan's administrative portal
Add, modify and delete targets and raters
Allow targets to select their own rater lists
Allow targets to select raters from an employee database		optional
Require manager approval for target-selected rater lists
Send automated reminders on-demand
Real-time completion/participation statistics
Customizable Rater "pooling" to protect anonymity
Hosting of review response data for one year (or longer)
Automation, Convenience & Security
Spell check open-ended feedback (for raters)
Interactive feedback assistant (for raters)
Legal scan open-ended items for non-EEOC compliant phrases (for raters)
Dynamic reading suggestions from Harvard Business Review on users' dashboards
Automatically issue secure logins for each user
Encoding of review responses
128-bit encrypted transmission of review responses	optional	optional	optional
Password-protection of PDF feedback reports, 128-bit encryption
Reporting & Analysis
High-resolution PDF individual feedback reports available on-demand
Automated bulk generation of PDF reports
Group-level reporting
Export data files to Excel or CSV
Dynamic developmental reading suggestions from Harvard Business Review
Comparative reporting from previous review periods
Choose your own report components
Protect reports if too few respondents have participated
Automatically package reports in ZIP file
Instantly distribute reports via automated email
Consulting & Coaching
Pre-review consulting		optional	optional
Post-review coaching		optional	optional
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