Based on feedback from customers, and for the first time in our
12-year history, we're tweaking our pricing and licensing model for our
360-degree feedback tool.
For the vast majority of our customers, it'll mean that EchoSpan will
cost less. For others, new and powerful features will become available.
Everyone will benefit from what we think is an improved, more
customer-friendly approach to pricing and supporting our service.
Here are the highlights:
First, it's optional. Existing customers with
current accounts can
continue under the old pricing and licensing model if preferred for
the next two years.
Phone support on all accounts. Complimentary phone
support is now provided on all editions of the tool for questions or
requests related to system errors, system availability issues,
billing or license purchases. Email support is available for all
other support inquiries including how-to and setup questions.
Unused review licenses never expire. Under the
new plan, feedback licenses are
good until you use them. They no longer expire in 12 months.
Unlimited (named) annual licenses are excluded.
Better volume discounts. Volume discounts now
start at 30 licenses instead of 100, and are more generous at higher
Development planning. Our new
Development Planning Module can be added to any Professional, Unlimited
or Enterprise Edition account for just $25 per person.
Annual subscriptions. We're introducing a small
annual fee to cover the costs of maintaining all past review data
and supporting the tool without license expirations. Subscription
fees are waived with annual purchases of 100 or more licenses.
Lowest cost. Our Basic Edition plan will be
priced at $59 per person reviewed, making EchoSpan's tool the
lowest-cost, most customizable 360-degree feedback platform
Easier online purchases. Add licenses to your
account more quickly and easily right from the administrative tool.
You can review the details of our updated feedback plans and pricing
We expect these changes to go into effect on June 1st.
Feel free to contact us if you have any questions or feedback.