How the 360-Degree Feedback Process Works

A well-rounded view of employee performance.

360-degree feedback surveys provide employees with professional, anonymous feedback from the people that work closely with them. Whereas traditional performance reviews typically only include feedback from managers, 360-degree feedback provides a more well-rounded view of employee behaviors by soliciting the ratings and comments of additional sources. Usually, this includes an employee's manager, peers, and direct reports. However, increasingly, vendors, clients and other business partners are asked to provide feedback. With EchoSpan, you can tailor your feedback process to your company's specific workflow and reporting needs.

1. Create a review

EchoSpan's 360-degree feedback tool works with any competencies, questions and rating scales. Projects are managed by a central administrator at your company, or, by us.

Use your own review content
Select from our professionally-written competency library
Start with a ready-made review template
Run reviews in more than 100 languages

View Competency Library

Insert Competency from Library

Standard Library My Library

4 selected

Accountability

Taking responsibility for performance

Adaptability

Displaying flexibility toward organizational change or ambiguities

Analytical Thinking

Following a scientific approach to problem solving and understanding of complex issues

Attention to Detail

Accomplishing tasks in a thorough manner

Building Teams

Creating productive and effective work groups

Change Leadership

Managing organizational change for accelerated impact and reduced friction

Client Focus

Pursuing excellent customer service in all actions

Coaching

Developing individual and team capabilities through mentorship

Collaboration

Working with others to accomplish common goals

Collaborative Leadership

Seeking and embracing cooperation among peers in decision making

Communication

Relaying information clearly and receiving information effectively

Conflict Management

Working to bring disagreements to resolution

Include a comment box item for each competency? Yes No

Download standard library to Excel

Cancel

Submit

4 competencies added to your survey

Accountability
Analytical Thinking
Coaching
Communication

Each includes its rating items and a comment box.

Feedback Targets

Add Target

Active TargetsStopped Targets

6 Targets

NameRatingsDate AddedAction

Kim, JordanInvitation sent10/12/2026Report

Tate, Alanis11/1310/2/2026Report

Forbes, Dajah14/1410/2/2026Report

Bowman, Whitfield13/1310/2/2026Report

Russo, Elvin9/1210/2/2026Report

Pope, Petunia13/1310/2/2026Report

Add Target

First Name

Last Name

Email Address

Cancel

Add Target

2. Add participants

Easily manage 360-degree feedback projects with dozens, hundreds or even thousands of feedback recipients.

Quickly import participants from Excel
Allow participants to self-enroll
Link to your HRIS to import participants based on role, tenure or other criteria
Monitor progress in real-time

Try a Sample Review

3. Select raters

360-degree feedback raters (those that provide feedback) can be selected by administrators or participants themselves.

Participants can enter raters or select from a company database
Upload predefined raters from Excel
Import raters from your HRIS
Request approval of raters by management
Dynamically limit the workload of frequently selected raters

Add, Change or Remove Feedback Providers

Last NameFirst NameEmailRelationshipAction

Manager

Add Rater

PatelAnikaAnika.Patel@echospan.comPeerRemove

BartonStarBarton.Star@echospan.comManagerApproved Rater

HuntOscarHunt.Oscar@echospan.comPeerApproved Rater

WatsonHunterWatson.Hunter@echospan.comPeerApproved Rater

ShermanLouveniaSherman.Louvenia@echospan.comDirect ReportApproved Rater

ShortDmytroShort.Dmytro@echospan.comDirect ReportApproved Rater

Accountability

Taking responsibility for performance

Please respond to the items below. Click to save your responses and proceed when finished.

Strongly DisagreeDisagreeNeutralAgreeStrongly AgreeNot Observed

Assignments are accurate and completed on time

Accepts responsibility for personal success

Assumes responsibility for failures

Displays consistency between words and actions

Sets high expectations for self

Comments

Jordan consistently delivers accurate work on time and owns mistakes quickly. To grow further, I'd encourage sharing progress updates earlier so the team can plan around deadlines.

Legal Scan 3,820 characters remaining

Save

Save and Next

4. Gather feedback

Raters provide responses to their assigned reviews in minutes, online.

Intuitive, user-friendly interface
Require responses to items
Ask open-ended questions, rated items, reverse scored items and more
Unique Writing Assistant tool helps users craft feedback
iPad and mobile device optimized

Try a Sample Review

5. Run reports

EchoSpan's 360-degree feedback reports are bright, meaningful and easily understood.

Generate reports on-demand individually or in batches
Customize report appearance and content
Distribute reports automatically when feedback is complete
Schedule delivery of reports to participants, managers or coaches

See a Sample Report

10 Highest Rated Items

This report shows average ratings for each of the highest 10 rated items in the review across all non-self rater groups. Average ratings for individual rater groups are also shown for easy reference.

ItemSelfAll
RatersDirect
ReportsPeersSupervisor

1.Motivating Others
Is enthusiastic and positive5.05.45.05.76.0

2.Adaptability
Learns new skills or methods willingly5.05.45.05.66.0

3.Accountability
Sets high expectations for self6.05.34.85.76.0

4.Team Leadership
Coaches and supports staff in taking independent action5.05.34.95.56.0

5.Team Leadership
Delegates authority to match responsibility5.05.34.85.65.0

Competency Profile

The Competency Profile radar chart below shows scores for each rating group across all competencies. Radar charts are useful in easily spotting gaps between rater groups' perceptions and observations of an individual's behaviors. More favorable scores fall toward the outside of the chart.

SelfDirect ReportsPeersSupervisor

www.echospan.com | Ima SamplePage 4 of 23

Competency Summary

This report shows average ratings for each competency in the review segmented by rater group. The HI and LO columns present the highest and lowest ratings submitted by each rater group for a given competency. The All Raters bar shows the average of competency scores from all rater groups together, excluding the self-rating.

Overall Rating: 5.2 out of 6.0

Aggregate ratings for all competencies in the review.

AVGHILO

Overall5.25.264

Direct Reports4.64.654

Peers5.55.565

Supervisor5.85.865

Self5.55.5--

0123456

Accountability

Taking responsibility for performance

AVGHILO

Overall5.25.264

Direct Reports4.64.654

Peers5.55.565

Supervisor6.06.066

Self5.85.8--

0123456

Adaptability

Displaying flexibility toward organizational change or ambiguities

AVGHILO

Overall5.15.164

Direct Reports4.54.554

Peers5.55.564

Supervisor6.06.066

Self5.85.8--

0123456

Communication

Relaying information clearly and receiving information effectively

AVGHILO

Overall5.25.264

Direct Reports4.64.654

Peers5.75.765

Supervisor5.45.465

Self5.45.4--

0123456

Integrity

Acting in a consistent, principled manner

AVGHILO

Overall5.15.164

Direct Reports4.54.554

Peers5.55.565

Supervisor5.85.865

Self5.45.4--

0123456

Motivating Others

Creating and sustaining a culture that encourages others to do their best

AVGHILO

Overall5.15.164

Direct Reports4.74.754

Peers5.35.365

Supervisor5.85.865

Self5.45.4--

0123456

EchoSpan

MenuProjectsReportsDevelopment PlansAdmin

Project Dashboard

Leadership 360

Feedback Targets

NameStatusResponsesReport

Marcus OrtizComplete9 / 10View

Dana WhitfieldComplete11 / 11View

Tom GallagherComplete8 / 9View

Lena KovacsComplete10 / 10View

Priya RamanComplete12 / 12View

Sam BrooksComplete7 / 8View

Alicia ChenComplete9 / 9View

Jordan ReyesComplete10 / 11View

Nate HollowayComplete8 / 8View

InsightScoutAsk about this project's results

Ask a question about this project...

Ask InsightScout

Try: Who has the biggest gap between self and others in Coaching?

Try: What strengths come up most often in the comments?

Strongest area

Integrity

4.4 avg

Biggest self vs. others gap

Coaching

0.6 pts

Project Status25 of 25 reports compiled

EchoSpan InsightScout

Project: Leadership 360

+ New question

Who has the biggest gap between self and others in Coaching?

Understanding the question

Finding the right people

Pulling scores and comments

Writing the answer

Marcus Ortiz has the biggest gap in Coaching. He rated himself 4.6, while others averaged 3.4, a gap of 1.2 points. Dana Whitfield (0.9) and Tom Gallagher (0.7) are next. Priya Raman is the only person who rated herself lower than others did.

Coaching: self vs. othersSelfOthers

Marcus Ortiz

4.6

3.4

Dana Whitfield

4.5

3.6

Tom Gallagher

4.2

3.5

Lena Kovacs

4.0

3.8

Priya Raman

3.9

4.4

Show the data

People in this answerMarcus OrtizDana WhitfieldTom GallagherPriya Raman

Ask nextSplit that by rater groupWhat do the comments say about coaching?

Ask a follow-up question...

Ask

AI-generated from this project's survey data. Not intended as the sole basis for employment decisions. What it can and can't do · How your data is used

6. Analyze results and take action

Ask EchoSpan InsightScout questions about your project's results in plain English and get answers in seconds, instead of reading every report.

Spot common strengths, development themes and blind spots
Find the biggest gaps between how people see themselves and how others see them
Get answers with charts and links to each person's report
Turn what you learn into development plans employees build and track online

Learn more about EchoSpan AI

Get started today

14-DAY FREE TRIAL

SCHEDULE A DEMO

CREATE A PILOT PROJECT

We welcome questions about our products and services. Ask us a question below and we'll get back to you right away with an answer.
What's your question?
Your Name	Your Email Address
Security Question: What is seven plus three?