EchoSpan Customer Feedback

Read what our clients are saying about our tools.

"Strong customer support. Easy to use program (user friendly). Have done several large 360 Feedback projects with much success."

- Leadership Consulting Client
"Powerful tool, reasonable costs, quick and helpful responses to technical questions. I have continued to be impressed by the flexibility and speed of the EchoSpan staff."

-Manufacturing Industry Client
"EchoSpan is by far the most superior 360 tool out there. The customization available, transparency of rater and target status, and ease/intuition of setup beats all other 360 tools out there."

- Healthcare Industry Client
"My experiences with Echospan dates back several years now and I've seen many vendors comes and go in this space. But none have come even close to the customer support and ease of use offered by EchoSpan. The tool is very intuitive. The design, pleasing to the eye. The support team, quick to answer all my one-off question about the tool and possible creative uses beyond just the typical 360. As just one person on a small team pulled in 5 different directions at once, I appreciate the options to affordably outsource large projects to EchoSpan and administer the one-off surveys myself. With EchoSpan, you are purchasing more than a product. You are getting a true business partner in every sense."

- Healthcare Industry Client
"We use EchoSpan's 360-Degree Feedback and Development Planning tool for many of our clients with projects ranging from an individual 360 to groups of 50 or more people. The tool is user-friendly and the customer service is top notch. The EchoSpan team is responsive and always willing to help with customizations and any questions we may have while a project is underway. Our clients find the feedback reports informative and beneficial as they continue to develop as leaders and many of our clients take advantage of the development planning tool as well, as an add-on to the feedback tool. Highly recommend!"

- Leadership Consulting Client
"I found that the software was very easy to work with and that I was able to customize the software to obtain the data that is most valuable to our organization. Whenever I ran into an issue with the software, customer service was prompt and excellent."

- Healthcare Industry Client
"We trialed the Echospan software in February 2016 to get a feel for the process and reporting before deciding if we wanted to use it for twenty 360s in March/April. We were quickly elated with the tool as compared to what we were using previously and have also compared it to another tool that one of our clients uses. In fact, even before trialing the software, the demo video, training videos, and the interactive demo with an Echospan representative had already convinced us that we had found something of quality that we were excited to use.

I would HIGHLY recommend starting with the videos and a trial (we just ran a fake 360 with one of our colleagues and set a few of us up multiple times as different raters with different working relationships (direct report, supervisor, peer, ...)). This helped us understand how to use a good bit of the tool and see how things showed up in different views of the reporting prior to purchasing. To be honest, however, the tool "had us at hello"; we knew right away that there was no going back.

Customer service and the development team have been OUTSTANDING; they've resolved all of our concerns/issues and have answered all of our questions to our great satisfaction both during the trial period and since purchasing. I cannot say enough about how truly impressed we've been with them.

We are now in May 2016, just 3 months since finding Echospan, and are working on our 3rd project of running 360s for different clients through the tool, and it just keeps getting better and easier to use. The functionality of the product is outstanding, and we couldn't be happier with it."

- Leadership Consulting Client
"This tool will help you manage any type of 360 process you are running in your organization... from small initiatives to very large. The content is customizable and there are automated features for launching and managing your projects. There are also multiple scoring and reporting options to fit the needs of any potential audience. Beyond the technology, their Client Service team is knowledgeable, responsive, and open to feedback. There is a great balance between 360 best practices and specific client needs.

After helping to build 360 technologies for other companies and conducting market research for my own 360 initiatives... Echospan is simply now the market leader!"

- Leadership Consulting Client
"I had a great experience with EchoSpan's 360 tool. All aspects of my review could be customized, management of the process was clear, and reports could be generated on demand. Our users complimented the modern look of the interface and did not require any instruction to complete their reviews. I would highly recommend this product to anyone looking for a solid 360 tool that can adapt to any process."

- Healthcare Industry Client
"The customer support we've experienced has been quite good, both in terms of quality and timeliness. The instrument itself has been well received. I have asked several external HR colleagues to compare it with what they use and/or offer their clients, and the survey instrument and results summaries received praise even from one consultant colleague who offers a similar service. We are happy with the quality, usefulness and support services of your product."

-Non-profit Industry Client
"I have been working with the EchoSpan 360-degree Feedback Tool since 2008 and think it is extremely user-friendly, intuitive, very cost-effective, and easy to use. I have run hundreds of 360 surveys globally with this tool, and have run into minimal issues in 8 years. EchoSpan provides thorough customer service support, and their account team is accommodating and has made our large, organization wide surveys an easy process to implement. Last year I compared EchoSpan to two other tools on the market - I stayed with EchoSpan because of the user interface and cost effectiveness."

- Clinical Research Client
"I worked for a Fortune 20 company for 16 years. We utilized dozens of survey instruments for a variety of purposes. EchoSpan, by far, was the easiest to use, the most customizable, and had the best customer service. When I left big corporate to establish my own consulting company, I continued to use EchoSpan, and my clients and I couldn't be happier with their instruments and service. Their user-interface is intuitive and easy to use! In fact, so easy, that I do it myself with no admin help. Whenever I have a technical question, they are lightning fast in their response. Having used so many other assessment and appraisal instruments, I highly recommend EchoSpan."

- Leadership Consulting Client
 
"You are the best, thank you. It is indeed a fun system and easy to use even though you offer lots of great customization options. We are 100% sold so far."

- Education Industry Client
"What a tremendous level of customer support EchoSpan provides! I just wanted you to know how much I have enjoyed working with you and hope that our work relationship continues! Thank you again and again!"

- Insurance Industry Client
"You have a great product and I can't tell you how much I appreciate your response time. Very rare these days."

- Leadership Consulting Client
"Perfect. Perfect. Perfect. Just what the doctor ordered. It's almost like you all programmed that functionality just for little ol' us! Thanks!"

- Leadership Consulting Client
"At the outset, I want to commend you on the system you have set up. It was really user friendly and as an administrator, this was really great."

- Education Industry Client
"I know I've said this many times before, but I suppose you can't say it too much. I so appreciate how you can get these many small things done so quickly, and at all hours. I continue to use you as my model for excellent customer service for administering this process. I now do the same."

- Insurance Industry Client
"Your software is outstanding and your service is second to none."

- Insurance Industry Client
"I want to congratulate you on your system. It has saved me hours of time and has been really useful tool for our reviews."

- Education Industry Client
"As a Sr. HR Generalist with JPMorganChase for 18 years, I worked with several paper- and web-based performance management systems and I would rate the EchoSpan version the best of any I have worked with. Cost-per-target, server speed, admin response, ease of use for the Raters are all in the "Excellent" category. I have never waited more than a few hours for their support group to respond to an e-mail question, and the rest of the staff has been extremely helpful in assisting with the occasional correction of some bonehead mistake that I've made."

- Education Industry Client
"Your newest version of the 360s is WONDERFUL! Everything has been so simplified and is so much more intuitive for targets, raters and the administrator. I'm looking forward to a seamless performance review process as well."

- Education Industry Client
"Thanks for putting out a great product and meeting the hype - it's pretty rare for that to happen these days."

- Government Client
"I am very pleased and impressed with the system...you have been very helpful when we have had questions or issues. Please keep up the good work or continual gentle evolution - it's a system I happily recommend to other HR professionals. "

- Financial Services Industry Client
"I can't tell you how much I appreciate all the help. Your responsiveness has been wonderful."

- Financial Services Industry Client