EchoSpan Product Guides
Resources for administrative users.
Our product guides include short how-to videos, articles and
step-by-step instructions on setting up and running your reviews
with the latest version of the EchoSpan tool.
Search the Product Guides
Browse the Product Guides
360-Degree Feedback
Account Management
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Change your administrator password |
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Purchase additional review licenses for Targets |
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Purchase Additional Rater Licenses for a Target |
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Add additional administrators to your account |
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Find my account renewal date |
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Add a logo to your account |
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Manage employee records with the EchoSpan API |
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Providing account access to EchoSpan Support |
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Administrator Support Licensing |
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User Database for the Companywide Subscription |
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Summary Dashboard |
Advanced Review Content
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Setup an Importance Rating competency |
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Setup an Importance Rating scale |
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Interpret the Importance Ratings graph |
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Setup Multiple Choice items |
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Setup Pick Multiple Item Type |
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Setup a Behavioral Anchor Item |
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Setup a Forced Rank Item type |
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How to associate Comment Items with Multiple Choice Items in Reports |
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Adding a Reverse Rating scale |
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Customize Thank You Page Text |
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Show or Hide Select Competencies in Reports: Indexing |
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Hide Visibility of Select Competencies or Items from Reports and Review |
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Applying Super-Competencies to your review items |
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Create custom developmental reading suggestions |
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Randomize Review Items |
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Configure Competency Branching Logic |
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Using Merge Fields to Customize Review Items |
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Scored (Secondary) Competencies for Review Content Items |
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Multi Project Mode |
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Multiple Competency Model |
Auditors
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Notify Manager Group upon Self-evaluation completion |
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Require auditors to review targets' rater lists |
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Assign a single auditor as the approver for all targets' rater lists in a project |
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Assign a target's manager as their auditor |
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Allow auditors to release rater emails |
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Send Auditor Summary Email Across Projects |
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Customize the auditor invitation and reminder emails |
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Send reminders to auditors to approve rater lists |
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Assign a target's auditor from the administrator tool |
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Reopen a target's rater list for their auditor |
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Change or delete a target's auditor |
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Sending emails when an Auditor is reviewing the rater lists |
Email Messages
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Editing email templates |
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Edit the subject of an email |
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Apply email template changes to other projects |
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Create review invitations for Targets and Raters |
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The difference between Rater review messages and Rater summary messages |
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Create summary invitations and reminders for raters |
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Requeue and send emails to targets and raters |
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Setup automatic reminders |
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Steps to take if email messages are not being delivered to users |
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Enable HTML formatting in Emails |
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How to insert HTML URL for Custom Invitation Link |
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Outbound Email Server: Relay Server vs EchoSpan Local Server |
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Create review reminders for Targets and Raters |
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Email Validation |
Frequently Asked Questions
General Setup
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Step-by-step setup guide |
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Updating existing projects to the latest version of the EchoSpan 360 tool |
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Turning a Project or Survey ON or OFF |
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Duplicate a project |
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Reactivate an archived project |
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Apply advanced settings to other projects |
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Require Spell Check and Legal Scan |
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Create editable lists for the legal scan feature |
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Employee Engagement Survey Setup Guide |
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Edit Project Name |
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Archive a Project |
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Add a Relationship Group |
Glossary
Group Reports
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Generate a Group Report |
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Create a custom Group Report template |
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Add report components to a custom Group Report template |
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Customize your Group Report components |
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Preview a Group Report component |
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Change the order of your report components within a Group Report template |
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Delete a report component from a Group Report |
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Rename a Group Report template |
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Edit the font in a Group Report |
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Delete a Group Report template |
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Dynamic text fields for Group Reports |
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Generate your Group Reports in any language |
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Customize Group Reports for different languages |
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Standard Group Report Calculation Reference Guide |
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Determine if Projects are Compatible (for Group Reports or Change Over Time Reporting) |
Language Translations
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Add a new language to my project |
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Import Translated Content |
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Edit translations once they have been entered |
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Turn OFF translations |
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Auto-translate all fields |
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Delete a translation |
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User's access to surveys in their preferred language |
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Allow users to switch between languages |
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Batch reports based on Target language |
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Multiple Languages in an email template |
Project Management Features
Raters
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Adding raters to a project in the administrative tool |
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Allow Raters to view their past comments for a given Target |
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Allow Download of Previous Review |
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Changing a rater's relationship group |
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Changing a rater's review status |
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Review Statuses for Raters and Targets |
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Changing a Rater's email address |
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Resend a rater their login information |
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Reset login information for a Rater or Target |
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Lock Finished Surveys |
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Voluntary Feedback Advanced Setting |
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Self-Evaluation Dependent Feedback |
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Delete Raters |
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Log in as a User |
Register for Training
Report Distribution
Report Generation
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Generate a Target's report |
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Generate your reports in any language |
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Export data from projects |
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Download PDF report form |
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Automatically generate reports for Targets based on configurable review completion rules |
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Configure interactive reports on Target and Manager dashboard(s) |
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Allow managers to run reports on indirect reports |
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Enforce a minimum number of ratings for report generation |
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On Demand and Historical Reporting |
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Hide Empty Rater Groups |
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Critical Raters |
Report Settings
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Customize your report components |
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Convert scores to percentages in reports |
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Report filtering settings |
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Show percentile and quartile results in your reports |
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Customize reports for different languages |
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Automatically translate comments in a report |
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Summarize key phrases in comments for a Target |
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Pool rater groups on a report |
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Configure benchmark scores for feedback reports |
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PDF report security features |
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Turning on or off sentiment analysis for comments |
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Comparison Reporting _ Previous Project Configuration |
Report Templates
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Create a custom report template |
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Add report components to a custom report template |
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Preview a report component |
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Change the order of your report components within a report template |
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Delete a report component |
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Rename a report template |
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Edit the report font |
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Dynamic text fields for reports |
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Delete a report template |
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Standard Report Calculation Reference Guide |
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Apply a design to a report template |
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Comparison Reporting |
Review Content
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Use competencies from EchoSpan's library to create your review |
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Use custom review content to create your review |
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Add competencies from your custom library to a review |
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Competency descriptions and instructions |
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Associate Custom Competency with EchoSpan Reading Suggestion Topic |
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Add self-evaluation text for any review item |
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Reorder the review items in a project |
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Require responses to review items |
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Present an item to only one OR multiple relationship groups |
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Setup an NPS Review Item |
Sub-accounts
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Configure sub-account functionality within your account |
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Add licenses to a sub-account |
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Disable a sub-account |
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Login to a sub-account |
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Add a logo to a sub-account |
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Add Administrators to a sub-account |
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Duplicate a project from your master account to a sub-account |
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Use report templates from your master account in sub-accounts |
Targets
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Adding targets to a project |
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Display Rater Response Summary on Target Dashboard |
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Allow targets to select their own raters |
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Queue invitation and reminder emails for targets to select their raters |
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Duplicate Targets Rater list for Admins and Targets |
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Phases to turn ON if Targets are selecting their own Raters |
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Upload an employee database from which targets can select their raters |
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Setup the minimum and maximum amount of raters that a target can select for each relationship group |
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Limit the amount of times an individual can be added as a rater |
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Require targets to finalize their list of raters |
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Allow targets to launch their raters' emails |
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Reopen a target's rater list so they can select additional raters after finalizing their list |
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Changing a target's self-evaluation status |
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Update a target's email address |
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Transfer a target from one project to another |
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Start or Stop feedback for individual Targets |
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Request or Assign a Self-Evaluation |
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Auto-fill Rater List |
Technical Resources
Training Videos
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Managing your Account |
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Create a New Project |
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Configure Rater Selection Process |
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Setup Rater Relationship Groups |
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Setup Competencies and Items |
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Configure Rating Scale |
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Review and Edit Email Templates |
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Configure Project Autopilot |
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Build and Edit Report Templates |
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Add Targets to Project |
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Add Raters to a Project |
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Target Management during a Project |
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Managing All Raters in a Project |
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Create and Send Email Messages |
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Generate and Distribute PDF Reports, Data Export Options |
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Development Planning setup and management |
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Development Planning user dashboard |
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Apply language translations |
Development Planning
General Setup
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Development planning overview |
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Development planning scoring metrics |
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Development planning settings |
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Employee access rights in development planning |
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Configuring manager access to employee plans |
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Development plan Observers |
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Turn off Targets and Managers ability to select development plan observers |
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Create and send the Development Plan Intro email |
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Development plan reports |
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End-user development plan help guide |
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Development Plan Access and Availability |
Annual Hosting and Support
Account Management
360-Degree Feedback
Other Links
Phone: 404-496-4096
Toll Free: 888-300-9978
Fax: 404-496-4096
Toll Free: 888-300-9978
Fax: 404-496-4096
Copyright 2022 EchoSpan, Inc.
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