What size organization is your tool designed for? The EchoSpan tool is designed for any size company and
is currently deployed at companies and institutions
ranging in size from 10 employees to more than 100,000.
Does your tool support iPad or mobile devices? Yes. Our tool features an iPad-optimized version and
supports most major mobile devices for Users responding to
Does your tool include a competency library?
Yes. The EchoSpan tool includes a complete competency library containing dozens of competencies
and hundreds of items. It is available at no additional cost
with any subscription.
Can I use my own review content with the EchoSpan
tool? Yes. You can use your own review content or a
combination of the EchoSpan library of competencies and your own. You
can even modify the EchoSpan standard competencies for your
How is your product priced?
Our 360-degree feedback product is priced based on the
number of feedback recipients/Targets you run through the system,
plus an annual subscription & hosting fee.
Pricing is available online here.
We do not charge per report or per Rater.
Why are your prices lower than many other companies? Because we are a technology-focused company. Today,
there is a sea of vendors that provide 360-degree reviews
and online employee feedback. Most tools are prohibitively
complex, out-of-date, rigid, or expensive. It's time for a
real leader in price, features, flexibility and technology
to emerge. We believe that's us. We exist to make our
customers more productive managers, help them spend less
time performing administrative tasks, and help them gain new
insights from information that was previously unreachable
due to cost or lack of the right tools.
Can I have my logo on my reports?
Yes. The Professional and Enterprise
subscriptions provide the capability to post your logo on
your PDF reports, survey response interface and our
How long does it take to receive my reports?
Reports are available on-demand at any time. Automation
settings within the tool can even schedule the reports to be
generated on a day of your choosing and then distribute them
automatically to Participants.
How many languages does the EchoSpan tool support?
We currently allow review feedback in more than 140 languages. Our automatic
translation feature will even translate your own, custom
review content. This feature is free with our Professional
and Enterprise Editions.
Do you require that clients become "certified?"
No. In truth, 360-degree feedback "certification" programs don't really certify you
to do anything. They mainly just pad the profits of review providers. With EchoSpan, our tools and
reports are so clear and easily
understood, you don't need (and we don't offer) certification programs.
Instead, you'll receive complimentary live training on our solutions
when you sign up--or even earlier--with our
complimentary webinar series. This training will provide you all the
knowledge you'll need to effectively manage and deliver 360-degree feedback
reviews. After you become a customer, you
may contact us anytime you need help understanding a report or delivering
Are your competencies and items validated?
No. In fact, custom 360-degree feedback reviews cannot be
legitimately validated outside of a single company because
of the presence of too many variables. Other 360-degree
feedback tool providers claiming that their items are
"valid" are more than likely referring to "face" validity,
which is the lowest level of validity and means almost nothing.
Those claiming validity through benchmark studies should be
examined closely before proceeding. If validity is
important, you should consider conducting an internal
validity study based on your specific content and workforce
Can I conduct my own internal validity study with the
Yes. Many of our clients validate their own review content.
This is easy to do using the data aggregation and export
capabilities within our tool.
Are responses encrypted and secured?
Yes. All review responses are encrypted using 128-bit SSL
Are ratings anonymous? Yes. Our reporting system will only display results from
non-supervisor Rater groups (Peers, Direct Reports) that
contain a minimum number of ratings that you can configure.
Are the written comments provided by Respondents
Yes. Written comments are presented in your report without
identifying information as to who said what. However, if a
Respondent identifies him or herself in their response,
their anonymity will be compromised.
Does your tool allow Respondents to rate multiple
individuals simultaneously? No. This is by design. With the EchoSpan tool, feedback
providers provide feedback to Participants one at a time.
While simultaneous rating systems seem like a good idea and
a time saving feature on the surface, there are a number of
practical problems to this approach. For example, rating
several individuals simultaneously assumes that everyone is
being rated or receiving feedback on the same competencies
and behaviors. In practice, many of our clients employ
different competencies and behavior profiles based on role,
title or tenure. Further, if the Rater is providing feedback
to Targets that he or she has varying relationships to (i.e.
a Direct Report to one, Peer to another) then rating all at
once can be confusing; the context for each behavior would
vary even though the behavior itself is the same across all
Targets. Finally, providing simultaneous ratings may lead
some Raters to perform a comparative evaluation between
Targets rather than providing observational feedback based
on each Participant's individual behaviors.
Can consultants use the EchoSpan tool?
Yes. We offer a reseller
program for experienced consultants that are serious
about providing 360-degree feedback reviews as a part of