EchoSpan 360-Degree Feedback Blog

Leadership programs are a meaningful investment. Organizations commit real time, budget, and energy to developing current and future leaders. The content is often excellent and the facilitators are experienced. Yet even strong leadership programs sometimes fail to create lasting behavior change. The reason is simple: leaders may leave with new ideas, but without a clear understanding of how they are actually showing up today. Without that baseline, development stays theoretical. That is wh... Read more

When a project wraps up, teams tend to move on quickly. Deliverables are finalized, approvals are secured, and attention shifts to whatever comes next. The closing phase often becomes administrative rather than reflective. That is a missed opportunity. The period immediately following a project's completion is one of the most valuable moments in the entire lifecycle. Experiences are still fresh, interactions are recent, and people remember not just what happened, but how it happened. ... Read more

On January 19th, we rolled out a set of targeted enhancements to the EchoSpan 360 feedback application, focused on usability, clarity, and administrative efficiency. These updates are designed to reduce friction for administrators while making it easier to manage projects at scale. First, you will notice general UI improvements across the application. Page layouts have been refined and navigation has been simplified to make common actions easier to find and faster to complete. These cha... Read more

ATLANTA, GA, October 31, 2025. The United States Court of Appeals for the Ninth Circuit has ordered that a district court reinstate a jury verdict finding that Medallia, Inc. willfully and maliciously stole EchoSpan's trade secret and awarding EchoSpan $25. 7 million in compensatory and punitive damages. This decision should conclude a dispute that began in 2021, when a Medal... Read more

We haven't announced many big, new features lately, but our development team has been busy making small updates that make EchoSpan a little easier to use every day. These aren't major changes, just thoughtful improvements based on how administrators, consultants, and participants actually work in the system. Here's what's new:Copy a Rater List: A new button lets you copy a participant's rater summar... Read more

Understanding the Tradeoffs and When They MatterWith assessment tools, simplicity is often the default choice. Simple, generic tools are quick to launch, easy to understand, and help organizations get started with minimal friction. But while simplicity can be helpful early on, it is not alw... Read more

One of the most common questions we hear from prospective customers is:"Can we customize the 360 feedback process to fit our company s culture and leadership model"You absolutely can, and should. Every organization has its own way of defining great leadership, its own language for describing core values, and its own... Read more

It's a question we hear often during the sales process, and its an important one: Who owns the feedback data we collect through EchoSpan, and can we access it easily when we need itOur answer is simple: Yo... Read more

In nearly every demo meeting, we're asked what sets our 360 feedback reporting capabilities apart - and for good reason. The report is the vehicle for delivering the value of the entire 360 feedback process. It's where observations turn into insight, and where data becomes direction. A great report doesn't just display results - it drives understanding, conversation, and ultimately, gro... Read more

At EchoSpan, openness isn't just something we encourage through feedback--it's how we run our business. From how we design our tools to how we support our clients, we believe transparency builds trust. That belief extends to how we price and charge for our product. You shouldn't have to dig for details or jump through hoops to understand what you're paying for. Our pricing is simple, hon... Read more