Within the Professional and Enterprise editions of the EchoSpan tool youcan identify two (2) trained, supported administrators for your account canas the accounts Licensed Admins. This enables the two administrators to submit Support requests for assistance on Monday Friday, 8am 8pm eastern standard time. Professional and Enterprise accounts are not limited on the number of administrators you have working on your projects; however it is required that all support requests are submitted by Licensed Admins. Each parent account is contracted to include two admins who can reach out to EchoSpan's Support Team.
How to designate your two supported administrators:
- Login to your account
- Click on the My Account Tab
- Click on the Master Admin Tab
- Select whether or not you are a supported admin and can submit support tickets
- Click on the Other Admins Tab
- Click the Activate link for the admin(s) that should have access to submit support tickets
We understand that there is sometimes a need for more than two supported administrators for one account. If this is the case for your organization please let us know and we will work with you to get additional support licenses added to your account for an additional yearly fee. Please contact Support@echospan.com or your designated client manager to request pricing.
Last updated: Tuesday, July 27, 2021