Browser and system requirements

EchoSpan runs in a web browser, with nothing to install. If pages behave unexpectedly or you're signed out sooner than expected, check the items below.

Browsers and operating systems

• Use one of the two most recent versions of Google Chrome, Microsoft Edge, Mozilla Firefox or Apple Safari.
• Use one of the two most recent releases of Windows or macOS. Older versions may work, but some features may not.
• JavaScript must be turned on in the browser.

Phones and tablets

Raters, Targets and managers can use EchoSpan on iPhone and Android. Reviews, the user dashboard, Rater selection, Auditor approval, development plans and PDF reports all work on a phone, and Raters can use voice dictation in comment boxes. We recommend a computer for administrator setup.

Proxy servers and VPNs

EchoSpan ties each session to an IP address. Proxy servers and some VPNs change the IP address during a session, which can sign people out. Disconnect from the VPN or proxy while using EchoSpan, or ask your IT team to route EchoSpan traffic through a single, static IP address.

If you're signed out too soon

1. Keep EchoSpan open in only one browser tab. When several tabs are open, all sessions time out based on the oldest one.
2. Check for a proxy server or VPN (above).
3. Make sure you're on a supported browser.

Still having trouble? Contact support@echospan.com with your browser, operating system and what you were doing when it happened.

Related guides

• Get help and training
• Set up single sign-on