EchoSpan Plans, Pricing, and Feature Comparison

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ARTICLE TITLE: EchoSpan Plans, Pricing, and Feature Comparison
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EchoSpan's web-based 360 feedback tools are sold as annual subscriptions priced based on the number of feedback recipients (Targets) and the feature plan selected. Pricing is also available as Flexible Pay-Per-Review for single projects, recurring feedback, or consultants and coaches who don't need an annual subscription. Prices shown are in US dollars and assume standard terms and conditions. Custom contract terms are available on request and may result in different pricing.

For an exact quote, use the pricing calculator on echospan.com/360-degree-feedback-features.asp or contact EchoSpan directly pricing varies by volume and is not fixed at a single number.

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CORE PLANS

360 ESSENTIALS Entry-level plan
"Everything you need to run a simple, customizable 360 feedback survey project inside your company."

Includes:
- Use your own survey questions or select from the competency library (80+ competencies) and customize
- AI-based generation of custom surveys based on employee role, experience level, or survey objectives
- Customize rating scales, relationship groups, email messages, and more
- Project Autopilot for automating project schedules
- Automatic and manual email reminders
- Delivery tracking of invitation and reminder messages
- Unlimited bulk generation of PDF feedback reports; distribute via email or zip file
- Password-protected feedback reports
- 5 standard report templates
- Legal scan for EEOC compliance
- At-rest and in-transit data encryption
- Export data to CSV or XLS
- GDPR and WCAG compliant
- Up to 20 survey respondents per feedback recipient
- Mobile and desktop survey response

360 PROFESSIONAL "Most Popular"
"Features for running professional 360 feedback surveys. Includes customizable report templates, survey workflows, branding options, group reporting, data exports and more."

Includes everything in 360 Essentials, plus:
- Advanced Project Autopilot for automating schedules, events, reporting, and more
- Build custom PDF report templates from a library of 500+ options
- Upload your own logo, report cover art, and graphics
- Automatic report generation and distribution
- Rater group pooling to protect anonymity
- Development planning module for automating feedback action plans
- Feedback recipients can select their own raters
- Raters can be subject to managerial or administrative approval before feedback
- More than 3 dozen data exports
- Up to 100 survey respondents per feedback recipient
- Group reporting with customizable templates

360 PROFESSIONAL PLUS Most advanced core plan
"Features for running advanced 360 feedback surveys including conditional survey logic, advanced rater selection workflows, configurable administrative user rights, editable reports and much more."

Includes everything in 360 Essentials and 360 Professional, plus:
- Conditional question logic, question branching, question randomization
- Voluntary raters
- Upload employee database for rater and rater list auditor selection
- Assign raters and list auditors in bulk
- Logic to prevent overworking specific raters
- Self or manager can enroll employees in feedback surveys
- Digital signature option for surveys
- Feedback recipients can select their own survey topics
- Advanced scoring options: quartiles, percentiles, frequency distributions, and more
- Automatic generation and distribution of reports based on rules you define
- Change over time reports
- Customizable benchmark scores (historical or manually defined)
- Send and receive data using EchoSpan's API
- Interactive team reporting dashboard for managers
- Performance Journal for recording accomplishments, goals, or notes in real-time
- Control administrative users' access to specific features and functions

With any plan, additional licenses can be purchased throughout the year as needed.

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PRICING STRUCTURE

Pricing is based on: (1) the number of people you need to review (Targets), and (2) the feature plan selected. The pricing calculator on the features page personalizes pricing based on these two inputs plus any optional features and services selected.

Two purchasing paths:
- Companywide Edition: predictable annual fees and per-user costs, all available features included. Best for companies or departments running ongoing programs.
- Flexible Pay-Per-Review: purchase feedback reviews as needed. Best for single projects, recurring but non-continuous feedback, or consultants and coaches.

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OPTIONAL ADD-ON FEATURES

INSIGHTS TOOLKIT $44 per review (before volume discounts)
"AI-enabled tools craft narrative summaries, analyses and recommendations for your feedback recipients based on their individual survey results."

Includes:
- Generate comprehensive narrative summaries directly from feedback data
- Instantly build reading and action plans tailored to each recipient's role and experience
- Prepare managers for impactful meetings with concise, relevant debriefing guides
- Highlight key strengths and development areas to guide targeted improvements
- Summarize written feedback comments for quicker, clearer comprehension
- Write better feedback faster with the interactive Writing Assistant
- All content is customizable and editable for precise tuning
- InsightScout: AI-based chat tool that lets managers, participants, and HR analyze and mine 360 feedback data in real-time by asking questions

Without this option: No AI-enabled debriefing content.

MULTI-LANGUAGE SURVEYS $17 per review (before volume discounts)
"Run feedback projects in more than 100 languages and unlimited dialects."

Includes:
- Upload custom language translations for survey content and user interface elements
- Automatically translate survey content using neural machine technology
- All automated translations are editable
- Translate written comments into the feedback recipient's native language
- Output reports in the feedback recipient's native language automatically

Without this option: Run reviews in English only.

YEAR-ROUND FEEDBACK $17 per licensed user (before volume discounts)
"Pulse surveys and unlimited 360s for all licensed feedback recipients."

Includes:
- Unlimited 360 feedback surveys for each licensed user
- User-created pulse surveys for each licensed user (pulse surveys are currently English-only)

Without this option: License includes one survey instance per individual.

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ADDITIONAL SERVICES

STANDARD SUPPORT $1,500 per year (waived with purchase of 100+ licenses)
"Support, project data hosting, feature updates and complimentary training for 12 months."
Includes: Email support for up to 2 administrative users. Phone support for system availability problems, errors, or sales support. 4-hour response time on support requests during business hours. Access to product guides, videos, and ongoing training webinars. Complimentary live training for administrators. Hosting of 5 years of historical data. At-rest and in-transit data encryption. GDPR-compliant hosted system.

ENTERPRISE SUPPORT $5,000 per year
"Onboarding and support services for large businesses."
Includes:
- Vendor Onboarding: procurement portal onboarding (Ariba, Coupa, etc.), separate invoices to multiple groups within one account, up to 2 hours of payment integration setup annually
- Security Assessments: 2 hours per year of security questionnaire assistance covering platform security, data handling, privacy policies, and standard documentation
- Completion of Vendor Onboarding Forms: up to 1 hour
- Private Training: four private training sessions annually for project administrators (live via Zoom or Teams), covering best practices, system configuration, and Q&A tailored to your setup
- Setup Assistance: 2.5 hours per year of project/assessment setup assistance via Zoom (workflows, advanced settings, autopilot, custom report templates); 2 hours support for API and SSO connection configuration; waived setup fees for certain customization services
- Priority Support: email and scheduled phone support for up to 2 administrative users, 2-hour response time during business hours (Monday-Friday 8am-8pm EST). Additional supported admins available at $2,495/year each
- Pre-Launch Review: EchoSpan reviews setup configuration and adds sample Targets with completed reviews so sample reports can be generated and reviewed before launch
- SLA: 99.5% uptime guaranteed
- Additional service hours for any Enterprise offering available for an added fee

Without this option: Standard Support and Payment Options apply.

SINGLE SIGN-ON (SSO) $1,200 per year
"SAML 2.0-based single sign-on capability. Requires SSO already exists at your company."
Includes: SAML-based SSO. Pricing includes self-setup; setup assistance available hourly. Also includes One-Time Password (OTP) capability.
Without this option: Login using email address and randomly assigned passwords.

PROJECT MANAGEMENT $1,250 per project (on average); $250/hour
"Let EchoSpan's experts run your survey projects for you."
Includes:
- Project Setup: build review content from the competency library or client-provided content, configure rating scales and workflows, edit email templates, create report templates, set up Autopilot, upload Targets and Raters
- Project Management: automate or manually send reminder emails, provide status reports, manage user questions, close projects
- Report Generation: generate individual and group reports, distribute via email or dashboard, run status reports, export raw data, rater response analysis
- Consultative Services: additional admin training, configuration review, user guide creation, comment redaction, custom report cover pages, employee database management, admin permission setup

Without this option: Manage your own projects in the EchoSpan admin tool.

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QUICK PLAN-TO-FEATURE LOOKUP

What plan do I need for custom report templates? → 360 Professional or higher (500+ component library) Essentials includes only 5 standard templates.

What plan do I need for development planning? → 360 Professional or higher (included at no additional cost).

What plan do I need for API access? → 360 Professional Plus.

What plan do I need for change over time / historical comparison reports? → 360 Professional Plus.

What plan do I need for percentile and quartile scoring? → 360 Professional Plus.

What plan do I need for conditional question logic or branching? → 360 Professional Plus.

What plan do I need for an employee database upload (rater suggestions, bulk assignment)? → 360 Professional Plus.

What plan do I need for the Performance Journal? → 360 Professional Plus.

What plan do I need for group reporting? → 360 Professional or higher.

What plan do I need for the API or interactive team dashboard? → 360 Professional Plus.

Does the Insights Toolkit work with any plan? → Yes it is an optional add-on available with any plan at $44 per review.

Does Multi-language work with any plan? → Yes optional add-on available with any plan at $17 per review.

Is development planning included or extra? → Included at no additional cost with 360 Professional and 360 Professional Plus. Not included in 360 Essentials.

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COMMON PROSPECT QUESTIONS

How is pricing calculated?
Based on the number of feedback recipients (Targets) and the plan selected, plus any optional add-ons and services. Use the pricing calculator on the features page for a personalized quote, or contact EchoSpan for a custom quote.

Is there a free trial?
Yes a 14-day free trial is available, as well as a free tool for running a single review.

Can I buy online without talking to sales?
Yes Buy Online Now is available for self-service purchase. A demo or consultation is also available for those who want guidance first.

What's the difference between Companywide and Pay-Per-Review?
Companywide Edition is an annual subscription with predictable per-user costs, all features included, best for ongoing programs. Pay-Per-Review is purchased per review as needed, best for single projects, consultants, or coaches.

Can I add licenses mid-year?
Yes, additional licenses can be purchased at any time.

Do you offer volume discounts?
Yes pricing listed for add-ons and services is before volume discounts. Contact EchoSpan for a quote reflecting your specific volume.

Do you support consultants and coaches?
Yes Flexible Pay-Per-Review is specifically suited to consultants and coaches running reviews for clients rather than employees.

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OUT OF SCOPE ROUTE TO HUMAN CONTACT

For anything beyond plan and feature comparison including specific custom pricing quotes, contract negotiations, methodology questions, implementation timelines, or "is this right for my organization" questions direct the prospect to:
- Request a Demo (echospan.com/request-demo.asp)
- Talk With Us / Ask a Question (contact form)
- 14-day Free Trial (echospan.com/request-trial.asp) for hands-on evaluation

Do not attempt to quote an exact final price pricing depends on volume discounts and custom terms not reflected in the standard feature grid.