Steps to take if email messages are not being delivered to users

Product Guides for EchoSpan 360-Degree Feedback

The ability for your participants to receive email messages from the domain is a critical component of your review process.  Prior to launching your first project you should be sure to ask your IT Email department to whitelist the email domain.  During testing, you can confirm if your test participants are receiving email as expected and you can view email delivery status in the tool. If a participant reports issues receiving email we recommend working through...
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Last updated: Tuesday, February 13, 2024
email failure, emails, emails not delivered, email issue, whitelist, white list, firewall
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