Below are troubleshooting tips to explore when administrators or users are experiencing shorter than usual session timeouts when working in EchoSpan's Administrator or User sites.1. Ensure that the you have EchoSpan open on one tab per browser. If you are logged in as an administrator or user on multiple tabs of a browser the system will time out all sessions based on the session that has been open the longest.2. Confirm that you are accessing the system with a static IP address...
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Last updated: Thursday, November 19, 2020
time out, time-outs, system time outs, logging out, log out, user session