When the Feedback Phase is turned to ON users can access/modify the survey. When the Feedback Phase is turned to OFF users will see a message on their dashboard that indicates the project is closed.
- Login to the project
- Go to Project >> Phases
- Turn the Feedback Phase to "ON" to open the project for acccess or turn the Feedback Phase to "OFF" to close the project/survey
- Click "Save Changes"
For Professional and Enterprise clients:
*Note: if you want the Feedback Phase to remain open or closed for specific targets, click here to learn about the Start/Stop feature.
*Exceptions: if your advanced setting is configured so that users cannot modify the review after they have finished the survey, they will see that the project appears closed even if the Feedback Phase is ON. This setting is located at Setup >> Advanced Settings >> Raters & Responses >> Prevent Finished Raters from Editing Responses.
Last updated: Friday, May 21, 2021
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